If you are a policyholder and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at:

3rd Floor
71 Fenchurch Street
London, EC3M 4BS

Telephone: +44-20-7877-3800

E-mail: complaintsmanagerlloyds@axiscapital.com
Website: www.axiscapital.com

In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd's.  Lloyd's will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.

Lloyd's contact details are as follows:

One Lime Street
London, EC3M 7HA

Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints

If you remain dissatisfied after Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).  The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.  

The FOS's contact details are as follows:

Financial Ombudsman Service
Exchange Tower
E14 9SR

+44 (0)30 0123 9123

Email: complaint.info@financialombudsman.org.uk
Telephone: +44 (0)30 0123 9123
Website: www.financial-ombudsman.org.uk