AXIS Reinsurance Company (Canadian Branch) Complaints and AXIS Specialty Canada Services, ULC (together “AXIS Canada”) Complaints

AXIS Canada has a designated Consumer Complaint Coordinator in its office located in Toronto to handle complaints from consumers.

Consumer Complaint Coordinator Sherry Tallis Tel: +1-416-361-7202 Fax: +1-416-361-7225 Email: [email protected]

If your complaint is not resolved by the Consumer Complaint Coordinator, you may contact the Consumer Complaint Liaison Officer in its office located in Toronto:

Consumer Complaint Liaison Officer Brad Randell Tel: +1-416-361-7207 Fax: +1-416-361-7225 Email: [email protected]

If you wish to pursue the matter further, the Company has selected an independent third party to handle complaints which are not resolved by the Company’s Complaint Handling Procedures:

General Insurance OmbudService (GIO) 4711 Yonge Street 10th Floor Toronto, ON M2N 6K8 Tel: +1-877-225-0446 Fax: +1-416-299-4261 Email: [email protected] Website:

The General Insurance OmbudService (GIO) helps resolve differences between insurance companies and their customers for home, automobile and business insurance issues in Canada. GIO is an independent dispute resolution service, and there is no charge for their services. The GIO will determine if your issue falls within their mandate. You can access GIO by phone, mail, e-mail, fax or through their website. *If mailing please use Priority Post rather than FedEx, Purolator or other courier services.  The GIO does not provide any type of compensation and its services are non-binding.

AXIS Canada will work with the GIO and all applicable provincial and federal regulators in order to resolve the issue as effectively as possible.

For AXIS Canada Complaint process (provinces other than Quebec), click here.

For AXIS Canada (Quebec) Complaint process in English, click here.

Pour AXIS Canada (Québec) Processus de plainte en français, Cliquez ici, click here.

International Complaints

If you are a policyholder based outside of the US, please contact us at:

52 Lime Street London EC3M 7AF Tel: +44-20-7050-9000 Email: [email protected] Website:

We will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible and in line with your local regulatory complaints requirements.

Lloyd's Complaints

If your policy with us is written through Lloyd's, regardless of your location, and you wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at: 52 Lime Street London EC3M 7AF Tel: +44-20-7050-9000 Email: [email protected] Website:

In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd's. Lloyd's will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.

Lloyd's contact details are as follows:

Complaints Lloyd's One Lime Street London, EC3M 7HA Telephone: +44-207-327-5693 Fax: +44-207-327-5225 E-mail: [email protected] Website:

If you remain dissatisfied after Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS's contact details are as follows: Financial Ombudsman Service Exchange Tower London E14 9SR Telephone: +44-300-123-9123 Email: [email protected] Website: