Approved Service Providers

AXIS recognizes the challenges companies face when responding to network security and data privacy events. As the complexity of these events continues to expand, the speed and efficacy of the event response becomes a key factor in containing loss and preserving good will.

In order to meet the complex and challenging situations our clients' encounter, the AXIS claims department has assembled a list of approved service providers that provide flexible and effective incident response for AXIS policyholders.

Our approved service providers are your virtual comprehensive risk management and loss control team to help you reduce the impact of network security and data privacy events.

Get Started

Pam Townley

Vice President

+1-678-746-9549

Send Email

Please direct all submissions to:
axisprosubmissions@axiscapital.com

Breach Coach Attorneys - Legal Services

Mullen Coughlin
1275 Drummers Lane, Suite 302
Wayne, PA 19087
John Mullen
axiscapital.breachhotline@mullen.legal
AXIS Capital Data Breach Hotline: +1-844-445-6097

Bryan Cave LLP 
Jena Valdetero 
David Zetoony 
Daniel Rockey 
Joshua James 
24/7 Data Breach Response Hotline 
+1-844-8BREACH (844-827-3224) 
Toll free - US only 
http://www.bryancave.com

Vedder Price
222 North LaSalle Street
Chicago, IL 60601
Blaine C. Kimrey, Shareholder
bkimrey@vedderprice.com
Office: +1-312-609-7865
http://www.vedderprice.com

Forensic Services

Kivu Consulting, Inc.
East Coast Contact
Shawn Melito, MBA, CSP, CIPP/US
Management Analyst
smelito@kivuconsulting.com
1875 Connecticut Ave. NW, Floor 10
Washington, DC 20009
+1-814-207-4007
http://kivuconsulting.com

West Coast Contact
Adam J. DeMonaco, CISSP, Senior Director
ademonaco@kivuconsulting.com
44 Montgomery Street, Suite 700
San Fransisco, CA 94104
+1-415-524-7471
http://kivuconsulting.com

Kroll
Jennifer Rothstein, Director
jrothstein@kroll.com
24/7 Data Breach Hotline
+1-877-300-6816
Toll free - US only
http://www.kroll.com

Navigant Consulting
30 South Wacker Drive
Chicago, IL 60606
Darin Bielby, Director
dbielby@navigant.com
Office: +1-215-832-4485
Cell: +1-267-319-2647
http://www.navigant.com

Notification and/or Call Center Services

AllClear ID, Inc.
Incident Response Team
responseteam@allclearid.com
+1-877-441-3009

This team is available 7 days a week, including holidays, to meet your clients' emergency needs.

www.allclearid.com/business

Epiq Systems, Inc.
501 Kansas City Avenue, Kansas City, KS 66105
Brookes Taney, Senior Director
Corporate Services & Breach Response
btaney@epiqsystems.com
+1-952-607-5935
www.epiqsystems.com

Credit Monitoring/Identity Monitoring Services/Identity Theft Insurance

AllClear ID, Inc.
Incident Response Team
responseteam@allclearid.com
+1-877-441-3009

This team is available 7 days a week, including holidays, to meet your clients' emergency needs.

www.allclearid.com/business

Experian Data Breach Resolution
Ozzie Fonseca, Senior Director
Ozzie.Fonseca@experian.com
+1-949-567-3851
www.Experian.com/DataBreach

Computer System Extortion Services

Navigant Consulting
30 South Wacker Drive
Chicago, IL 60606
Darin Bielby, Director
dbielby@navigant.com
Office: +1-215-832-4485
Cell: +1-267-319-2647
http://www.navigant.com

Crypsis
The Crypsis Group
1410 Springhill Road
McLean, VA 22102
Rob Driscoll, Senior Director
Phone: Breach Hotline +1-855-875-4631 or Rob Driscoll – Cell: +1-516-732-0300
Rob.Driscoll@crypsisgroup.com  and/or  investigations@crypsisgroup.com
http://www.crypsisgroup.com

Kivu
East Coast Contact                                              
Shawn Melito, MBA, CSP, CIPP/US                  
Management Analyst
smelito@kivuconsulting.com  
1875 Connecticut Ave. NW, Floor 10
Washington, DC 20009                                         
+1-814-207-4007     
http://kivuconsulting.com

West Coast Contact                                          
Adam J. DeMonaco, CISSP, Senior Director      
ademonaco@kivuconsulting.com
44 Montgomery Street, Suite 700                    
San Fransisco,CA 94104                                        
+1-415-524-7471            
http://kivuconsulting.com

Public Relations

FleishmanHillard
Robert J. Glenski
Certified Crisis Counselor
Robert.Glenski@Fleishman.com
Office: +1-816-512-2227
Cell: +1-913-461-8154

Important Information About Your Policy

If your policy contains coverage requiring prior approval of a service provider by AXIS and you intend to seek reimbursement for your expense, then you are approved to use the approved service providers listed on this website.

Please note that your use of a service provider approved for the policyholder or a service provider identified on the AXIS website does not satisfy the notification requirements of the policy. You must also comply with notification and all other terms and conditions required for coverage under your policy.

If you elect to use a service provider not listed on our website, in order to be reimbursed for your expenses you must give us notice of your election and obtain prior written approval from the AXIS Claim Department prior to incurring such expenses. Contact telephone numbers and an email address for the AXIS Claim Department are provided within your policy.

Before you engage any AXIS approved service providers we advise you to conduct your own due diligence to ensure the company and their services meet your particular needs. AXIS will not be responsible for services outside of the scope of your coverage or the re-performance of services.

Please note the following regarding service providers identified as approved by AXIS.

  • Approval is service-specific. AXIS identifies the service to which each approval applies.
  • You should consult your policy before engaging an approved service provider. Coverage is determined by the policy, and your coverage may not include all of the services available from an approved service provider.
  • AXIS shall not be a party to any agreement entered into between you and any service provider. Service providers are independent contractors, and are not agents or employees of AXIS.
  • AXIS assumes no liability arising out of any services rendered by a service provider.
  • AXIS shall not be entitled to any rights or subject to any obligations or liabilities set forth in any agreement entered into between you and any service provider.
  • You are under no obligation to perform the actions recommended by a service provider.
  • Unless otherwise stated in your policy, you are under no obligation to contract for services with an approved service provider.
  • Payment for services provided by any service provider is your responsibility.
This listing has been compiled for the convenience of AXIS policyholders. No endorsement or recommendation of any of the service providers listed is intended to be, nor should this listing be construed as, an endorsement or recommendation of any service provider. AXIS does not guarantee the performance or quality of the services provided. You should perform your own independent evaluation of any service provider.