Complaints

International Complaints

If you are a policyholder based outside of the US, please contact us at
21 Lombard St London
EC3V 9AH
Tel: +44-20-7050-9000
Email: complaints@axiscapital.com

We will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible and in line with your local regulatory complaints requirements. 

Lloyd’s Complaints

If your policy with us is written through Lloyd’s, regardless of your location, and you wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at:
21 Lombard St
London
EC3V 9AH
Tel: +44-20-7050-9000
Email: complaints@axiscapital.com

In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd's. Lloyd's will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.
 
Lloyd's contact details are as follows:

Complaints
Lloyd's
One Lime Street 
London, EC3M 7HA

Telephone: +44-207-327-5693
Fax: +44-207-327-5225
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints

If you remain dissatisfied after Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).  The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. 

The FOS's contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: +44-300-123-9123
Email: complaint.info@financialombudsman.org.uk
Website: www.financial-ombudsman.org.uk