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Financial Strength

AXIS Syndicate 1686 and AXIS Energy Transition Syndicate 2050 carry the Lloyd's financial strength ratings of "AA-" (Very Strong) by Standard & Poor's, "AA-" (Very Strong) by Fitch Ratings and "A" (Excellent) by A.M. Best. The Syndicates also benefit from the strength of the Lloyd's brand, its network of global licenses and the Lloyd's Chain of Security.

The AXIS insurance and reinsurance companies are rated "A+" (Strong) by Standard & Poor's and "A" (Excellent) by A.M. Best.


If you are a policyholder and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at: 52 Lime Street London EC3M 7AF Tel: +44-20-7050-9000 Email: [email protected] Website:

In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd's. Lloyd's will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.

Lloyd's contact details are as follows: Complaints Lloyd's One Lime Street London, EC3M 7HA Telephone: +44-207-327-5693 Fax: +44-207-327-5225 Email: [email protected] Website:

If you remain dissatisfied after Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS's contact details are as follows: Financial Ombudsman Service Exchange Tower London E14 9SR Telephone: +44-300-123-9123 Email: [email protected] Website:

Brexit Transfer – Lloyd’s

Lloyd’s has completed a Part VII Portfolio Transfer of EEA insurance policies to Lloyd’s Brussels (“the Transfer”), effective 31st December 2020. The Transfer has not changed terms and conditions of any policy, except that Lloyd’s Brussels has become the insurer and Data Controller in respect of the transferred policies. Further information about the Transfer (including whether it could affect your pre-transfer position), which policies have been transferred, your rights and what you need to do can be found at


We deliver on our promises

Effective resolution for customers is achieved with our highly skilled claims specialists focusing on:

  • Quick decision making
  • Championing your needs
  • An honest approach

Learn more about claims

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AXIS Claims

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Customers claims stories

Claims examples may be based on actual cases, composites of actual cases or hypothetical claim scenarios and are provided for illustrative purposes only. Facts have been changed to protect the confidentiality of the parties. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss, the terms and conditions of the policy as issued and applicable law.


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